Refund Policy
1. All Sales Are Final
Unless explicitly stated in a separate written agreement with READKIDZ, all sales and transactions made through our platform are considered final, and we do not offer refunds for any reason.
2. Package Services
For package-based services, if the package is completely unused, you can choose a refund within 24 hours. If any part of the package has been consumed or if it expires (excluding official bonus services such as gift quotas, value-added services, etc., provided at the time of purchase), ReadKidz will not offer a refund.
3. Technical Issues
While we strive to provide reliable and high-quality services, we do not guarantee that there will be no technical issues or interruptions.If technical problems occur, please contact our support team for assistance, but we do not provide refunds solely based on technical interruptions.
4. Change of Mind
READKIDZ does not provide refunds for a change of mind or dissatisfaction with the services provided.
5. Exceptions
- (A) Enterprise Accounts: Users with enterprise-level accounts should contact their designated account manager via email, who will process the refund request and provide further guidance.
- (B) Legal Requirement: READKIDZ will comply with any legal requirements or regulations that mandate refunds.
- (C) Fraudulent Transactions: READKIDZ reserves the right to investigate and, at its discretion, refund payments suspected of being due to fraudulent activity.
- (D) Contact Us: If you have any questions or concerns about this refund policy or believe that a refund is necessary under special circumstances, please contact our support team at help@readkidz.com or via live chat on the website.
